Shipping, returns & privacy

Shipping

Most ShiftHeads products are made to order. Production time is separate from carrier transit time. Available destinations, tracked shipping options, prices, and current estimates are shown during checkout before you pay.

Tracking is emailed when it is supplied by our fulfillment partner. Carrier estimates are not guarantees and can be affected by weather, customs, peak periods, or an incomplete address. Please check your shipping address carefully. Contact us immediately if it is wrong; an address cannot always be changed after production begins.

Customers are responsible for import duties, taxes, or customs charges not collected at checkout. Extra shipping charges caused by an incorrect, refused, or unclaimed delivery may be the customer’s responsibility.

Returns, problems & refunds

Because products are made to order, we do not accept returns or exchanges for buyer’s remorse, choosing the wrong size, or choosing the wrong colour. Please review the product details and size information before ordering.

If an item arrives damaged, defective, misprinted, or incorrect—or if tracking shows a shipment was lost—email us within 30 days of delivery or the estimated delivery date. Include your order number, a description, and clear photos of the item and packaging. Do not mail an item back unless we provide return instructions.

Approved claims may be resolved with a replacement or refund. Orders may be cancelled only when production has not begun. Stripe refunds are returned to the original payment method; approved Interac e-Transfer refunds are arranged manually. Banks and card providers control how long refunded funds take to appear.

Privacy

We collect the information needed to operate the shop, including your name, email, delivery and billing details, order contents, transaction status, and shipment tracking. We use it to process orders, prevent duplicate or fraudulent transactions, provide support, meet legal and accounting obligations, and send transactional updates.

Stripe processes card payments; ShiftHeads does not store your full card number. Printful and shipping providers receive the information necessary to manufacture and deliver made-to-order products. Our email provider processes transactional messages. We do not sell customer personal information.

We retain commerce records only as needed for fulfillment, support, fraud prevention, accounting, and legal requirements. We use reasonable safeguards, but no online system can guarantee absolute security. You may contact us to ask about your information, subject to records we are legally required to keep.

Customer support

Email ryanr@shiftheadsmedia.ca. Include your order number so we can locate the purchase. We usually reply within two business days; complex carrier or production investigations can take longer.